1. The Limited Warranty
The Bluewater Group (hereafter “Bluewater”) Reverse Osmosis System, (CLEONE™, SPIRIT or PRO series), that you have bought is of excellent quality and construction. However, we will correct, free of charge, any defects in material (excluding replaceable filters, pumps and membranes), or workman- ship for a period of 24 month from the original, subject to these terms and conditions.
In addition, Bluewater undertakes a 12 months’ warranty for the reverse osmosis membrane and pump. No warranty is given for filter cartridges once they have been used (wetted).
2. Services included
In addition to the correction of defects in material or workmanship during the Limited warranty period and subject to exclusions, Bluewater agrees to bear the cost of repair including parts and labor. Any parts replaced during repair become the property of Bluewater.
If, in the opinion of Bluewater, a water purifier is beyond economic repair, Bluewater reserves the right at its sole discretion to provide customers with a new product of equivalent specification. If Bluewater replaces the product, the Warranty will become invalid.
Bluewater will not bear costs for repairs where appliance breakdown is due to the following:
4. Claims Procedure
Bluewater will only bear repair costs carried out by Bluewater’s network of Authorized Service Providers. If, during a service visit, no fault can be found for which Bluewater is responsible according to this policy, customers will be invoiced with call-out charges, and labor costs of 60 minutes in accordance with Bluewater standard rates for the time being.