Frequently asked questions

About Bluewater

Bluewater Cleone

Bluewater PRO

Bluewater Spirit

  • How long will my Bluewater Spirit last?

    The Bluewater Spirit has been engineered to deliver cleaner, healthier water that you can trust for drinking and washing fruit and vegetables for a great many years.

  • Is it difficult to change a filter?

    Changing a filter in a Bluewater Spirit has been designed to be as easy as possible. The Spirit manual explains the simple steps required to change a filter or, alternatively, look at our filter change video, which will talk you through the process.

  • How often do I need to change a filter?

    The frequency of filter change depends naturally on the quality of the water being purified by your Bluewater Spirit. We generally advise filters should be changed at least every six months. However, the Bluewater Spirit is equipped with a ‘water quality monitor’ to supervise the quality of feed and filtered water – should the water deteriorate, a lamp will light up to advise you a filter change is required.

  • What exactly is SuperiorOsmosis™ technology?

    Innovated in Sweden, SuperiorOsmosis™ delivers such benefits as superior purification efficiency, operating capacity and service life. Slashing the water waste traditionally associated with reverse osmosis systems by up to 79% with a recovery of 61%, the Bluewater Spirit’s SuperiorOsmosis™ technology removes the need for a tank to deliver direct flowing water and can deliver a stunning 3380 liters per day.

  • Does the Bluewater Spirit purify all kinds of water?

    Bluewater Spirit is designed to purify water being delivered from a municipal water utility. It harnesses Bluewater’s unique second-generation SuperiorOsmosis™ technology to remove impurities and contaminants that may be found in municipal water.

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Water purification & TDS

  • What is TDS?

    The simplest way to discover how contaminated your water may be is to use a special meter that measures ‘Total Dissolved Solids’ (TDS) such as salts, minerals and other stuff that can be harmful, including metals and chemicals. The lower the TDS, the ‘purer’ your water may be.

  • How does the TDS meter work?

    TDS is measured on a quantity scale, either in mg/liter or, more commonly, in parts per million (PPM). Simply put, if the TDS level is 1,000 mg/l or 1,000 PPM, it means that out of one-million parts of H20, 1,000 of those parts comprise something else.

  • What TDS level should tap water be ideally?

    The lower the level, the better. TDS levels exceeding 1,000 mg/l is a general indication that the water is undrinkable. The U.S. Environmental Protection Agency (EPA) suggests a limit of 500 mg/l, however. Water registering a TDS level of 0 – 50 can be considered pretty good.

  • How accurate are TDS readers?

    TDS meters are pretty accurate at showing the total dissolved solids in tap water, but they will not specify exactly what those solids are. To find out what is in your tap water you’d have to use a much more expensive system or send samples to a testing laboratory.

  • How can I assure I get accurate TDS readings?

    Refer to your TDS device manual for detailed instructions and remember that TDS meters can vary.

    Shake: Always make sure to shake excess water off the meter before dipping it into a water sample, even if it’s the same water.

    Stir/tap: After dipping the meter in the water, always lightly tap it against the side and stir the meter to remove any lingering air bubbles or electrical charges.

    Positioning: When taking the reading, always make sure to hold the meter straight up without it touching the sides or bottom of the glass/beaker/cup. The probes should be suspended as close to the center of the water sample as possible.

    Time: The longer the meter is in the water, the more accurate the reading will be.

    Temperature: 25 degrees Celsius is the ideal temperature for conductivity readings, even if the meter has ATC.

    Rinse: If switching between very low and very high ppm water, always rinse the probes with distilled water to avoid any build-up.

  • Does water temperature impact TDS readings?

    Conductivity of ions in water depends upon temperature. There are several factors that cause this effect, but a major one is simply that the ions naturally move around faster as they get warmer. When the same numbers of ions are moving faster, the apparent conductivity is increased. The relationship between conductivity and temperature is complicated and dependent on the solution being tested.

    Pure water responds fairly linearly with temperature, with its conductivity rising by 4.55% for every degree centigrade (2.5% per degree Fahrenheit). Sodium chloride solutions have a smaller change, about 2.12% per degree centigrade. Tap and other natural waters have many different ions in them, and such systems sometimes respond nonlinearly with temperature changes, but not typically to as great of an extent as does pure water.

    For this reason, nearly all conductivity meters simultaneously measure the conductivity and the temperature.

  • What is acceptable drinking water?

    The EPA sets a maximum level 500 PPM, although we would say anything above 170 PPM can be considered as ‘hard’ and will not taste as pure as nature intended.

  • What can a high TDS reading indicate?

    High levels of total dissolved solids (TDS) may reveal the possible presence of toxic substances such as lead, arsenic, nitrate and more nasty stuff. It can also lead to water tasting salty, bitter or metallic. Water containing high amounts of calcium and magnesium, for example, can discolor plates and glasses as well as cause damage to dishwashers, washing machines and coffee makers.To read more, please go to our page about water purification for dishwashers.

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  • Why does not my discount code work?

    If your discount code does not work, it may be due to several reasons:

    • The expiration date has passed
    • Your discount code only applies to standard prices
    • Your discount code has already been used
  • How old do I need to be in order to make a purchase? 

    You must be 18+ years of age tomake a purchase on our website.

  • When do I get my shipping confirmation?

    When your order has been shipped from our warehouse, you will receive a shipping confirmation sent to your email address.

  • Where is my order confirmation?

    Once your order has been placed you will receive an order confirmation to your email address. If you can’t find it there, we recommend you to check your junk mail.

  • Can I remove items from my order?

    As long as your order has not been processed by our warehouse, we will be able to help you remove items from your order.

  • Can I add items to my order?

    Unfortunately, we cannot add items to your order once it has been placed. Instead, we recommend you to place a new order.

  • What kind of fees are there?

    All orders below £35 the standard delivery fee is £9.9. If you want to make a return an amount of £12 will be charged. This amount could also be charged in case of a non-approved complaint.

  • Am I able to change my payment option after placing my order?

    Unfortunately, we will not be able to change your chosen payment option when the order has been placed. However, if we have the possibility to cancel your order you will be able to place a new order with the correct payment method.

  • I did not get my whole order?

    In order for you to receive your items as quickly as possible, your order may be split in two. This will only apply if an item is not in stock at the time of ordering. If this occurs, we will contact you before the order(s) has been shipped.

  • How long is your delivery time?

    Our standard delivery time is 2-4 working days after the package has been shipped from our warehouse.

  • I want to make a complaint, how?

    If you want to make a complaint, please contact our customer service with your order number, the cause of the problem and a picture of the defective item.

  • When will I receive my refund?

    Once your returned order is registered and approved, it will usually take 3-5 business days until the money is back on your account.

  • Have you received my return?

    Once we have received your return, you will get a notice by email from us.

  • Who is responsible for the refund cost?

    A return fee of £12 will be charged by the customer when making a refund.

  • How long is the return period?

    You will always have 30 days to return your item(s) from the day you received the order. Please note that all items must be returned in original condition. If we receive the item/items in worse condition, Bluewater have the right to do a depreciation.

  • I want to make a return, please help me.

    If you want to please contact our support at returns@bluewatergroup.com in order for us to provide you a return label. Once we have received your return, a confirmation email will be sent to you. A return fee of £12 will be deducted from your refund.