Frequently asked questions Categories All About Bluewater Bluewater bottles Cleone PRO Spirit Water purification & TDS Webshop HAVE QUESTIONS? Contact us for more information. hello@bluewatergroup.com +46 8-564 738 00 About Bluewater Where and how is Bluewater incorporated? Bluewater is the registered trademark of Bluewater Sweden AB, a privately-owned Swedish company. The founder, Mr. Bengt Rittri, also launched the leading global air-cleaning brand, Blueair, which was established in 1996 and sold to Unilever in 2016. The Bluewater brand comprises three water purifier product lines: the Bluewater Cleone, the Bluewater Spirit and the Bluewater PRO. Can you use any faucet with a Bluewater water purifier? We recommend you use a faucet designed specifically for RO use when installing a Bluewater water purifier. Can consumers change the filters themselves? Changing a filter is not hard. However, many of our dealers also offer attractive and popular service packages that include the changing of filters. How often do I need to change the filters? The frequency of filter change depends on water quality and varies from one area to another. In general, the pre-filters should be changed every six months. What differs Bluewater from other Reverse Osmosis solution providers? Bluewater’s two top of the line models, Bluewater Spirit and Bluewater PRO, utilize our patented SuperiorOsmosis™ technology that enables us to purify tap water faster, at a higher purification grade, and with less wastage. The Bluewater Cleone model has won wide acclaim for being the best-in-class reverse osmosis water purifier in the industry, which is why we offer a lengthy warranty. So do Bluewater products remove bacteria? SuperiorOsmosis™ offers innovative second-generation reverse osmosis and removes anything larger than the water molecule, including bacteria. It drastically reduces any microorganisms in water. However, if you suspect that bacteria are present in your tap water, we also recommend adding UV-light. What kind of water do you purify? Bluewater’s focus is cleaning municipal water delivered to homes and light commercial enterprises. However, with the correct pre-filtration Bluewater technology can purify most types of water. For example, Bluewater can purify brackish water in the Swedish archipelago with TDS levels up to 7500 PPM. What exactly do Bluewater’s water purifiers deliver? Bluewater SuperiorOsmosis™ patented technology delivers on-demand cleaner, healthier water direct from the tap. Innovated with love in Sweden, Bluewater water purifiers are designed to improve the user’s quality of life, health and wellbeing by removing practically all known contaminants from drinking water, including microorganisms, pesticides, heavy metals and toxins. Bluewater Cleone How long will my Bluewater Cleone last? The Bluewater Cleone has been engineered to deliver you cleaner, healthier water that you can trust for drinking and washing fruit and vegetables for a great many years. In Italy, the Cleone has won the nickname ‘The Tank’ due to its durability reputation. I have heard bacteria can build up in the holding tank of a water purifier, is that a risk with the Bluewater Cleone? If a reverse osmosis system is not cleaned and sanitized regularly there is a potential risk of bacterial, fungal and mold growth in the holding tank, on the membrane, and on the tank lining. To protect against this happening, Bluewater Cleone has an ‘intelligent membrane flush’ that automatically flushes the membrane with a turbulent water stream, prevents feed water from standing still and starts every new filtration process with fresh feed water. Is it difficult to change a filter? Changing a filter in a Bluewater Cleone has been designed to be as easy as possible. The manual explains the simple steps required to change a filter or, alternatively, look at our filter change video, which will talk you through the process. How often do I need to change a filter? The frequency of filter change depends naturally on the quality of the water being purified by your Bluewater Cleone. We generally advise filters should be changed at least every six months. However, Bluewater Cleone is equipped with a handy ‘water quality monitor’ to supervise the quality of feed and filtered water – should the water deteriorate, a lamp will light up to advise you a filter change is required. Does the Bluewater Cleone purify all kinds of water? The Bluewater Cleone is designed to purify water being delivered from a municipal water utility. It harnesses a basic five-stage filtration system comprising 3-stage pre-filtration, reverse osmosis and carbon post-filtration. Together this helps ensure impurities and contaminants that may be found in municipal water are removed. Bluewater Cleone doesn’t have SuperiorOsmosis™ technology. Why should I buy a Bluewater Cleone instead of a cheaper alternative? Bluewater Cleone defines the word ‘quality’ and boasts innovative design. In Italy, Cleone is known as ‘The Tank’ because it hardly never breaks down, working 24/7 all year round to deliver pure, fresh and tasty drinking water. Bluewater PRO How long will my Bluewater PRO last? The Bluewater PRO has been engineered to deliver you cleaner, healthier water that you can trust for drinking and washing fruit and vegetables for year after year with minimal service requirements. Is it difficult to change a filter? Changing a filter in a Bluewater PRO has been designed to be as easy as possible. The PRO manual explains the simple steps required to change a filter or, alternatively, look at our filter change video, which will talk you through the process. How often do I need to change a filter? The frequency of filter change depends naturally on the quality of the water being purified by your Bluewater PRO. We generally advise filters should be changed at least every six months. However, the Bluewater PRO is equipped with a handy ‘water quality monitor’ to supervise the quality of feed and filtered water – should the water deteriorate, a lamp will light up to advise you a filter change is required. What exactly is SuperiorOsmosis™ technology? Innovated in Sweden, SuperiorOsmosis™ delivers such benefits as superior purification efficiency, operating capacity and service life. Slashing the water waste traditionally associated with reverse osmosis systems by up to 79% with a recovery of 61%, the Bluewater PRO’s SuperiorOsmosis™ water-on-demand technology removes the need for a tank to deliver direct flowing water. Does the Bluewater PRO purify all kinds of water? Bluewater PRO is designed to purify water being delivered from a municipal water utility as well as brackish water (up to 7,500 ppm) from a well or lake. It harnesses Bluewater’s unique second-generation SuperiorOsmosis™ to remove just about all known impurities and contaminants that may be found in municipal or brackish water. You say Bluewater PRO is suitable for professional use, just how powerful is the unit? The Bluewater PRO sets new standards for high capacity water purification and delivery in an unmatched compact size – we’ve not seen anything else on the market yet that matches the performance of the Bluewater PRO. Its power on demand technology can deliver a stunning 6912 liters/day from a kitchen faucet. Bluewater Spirit How long will my Bluewater Spirit last? The Bluewater Spirit has been engineered to deliver cleaner, healthier water that you can trust for drinking and washing fruit and vegetables for a great many years. Is it difficult to change a filter? Changing a filter in a Bluewater Spirit has been designed to be as easy as possible. The Spirit manual explains the simple steps required to change a filter or, alternatively, look at our filter change video, which will talk you through the process. How often do I need to change a filter? The frequency of filter change depends naturally on the quality of the water being purified by your Bluewater Spirit. We generally advise filters should be changed at least every six months. However, the Bluewater Spirit is equipped with a ‘water quality monitor’ to supervise the quality of feed and filtered water – should the water deteriorate, a lamp will light up to advise you a filter change is required. What exactly is SuperiorOsmosis™ technology? Innovated in Sweden, SuperiorOsmosis™ delivers such benefits as superior purification efficiency, operating capacity and service life. Slashing the water waste traditionally associated with reverse osmosis systems by up to 79% with a recovery of 61%, the Bluewater Spirit’s SuperiorOsmosis™ technology removes the need for a tank to deliver direct flowing water and can deliver a stunning 3380 liters per day. Does the Bluewater Spirit purify all kinds of water? Bluewater Spirit is designed to purify water being delivered from a municipal water utility. It harnesses Bluewater’s unique second-generation SuperiorOsmosis™ technology to remove impurities and contaminants that may be found in municipal water. Delivery How long is your delivery time? Our standard delivery time is 2-7 working days after the package has been shipped from our warehouse. If you place your order before 11 AM CET the package will be shipped the same day. Am I able to change the delivery point after confirmed order? Unfortunately, it is not possible to change the delivery point when the order has been confirmed. Therefore, make sure that the address and delivery details are correct. Orders What kind of fees are there? All orders below 50 EUR the standard delivery fee is 9.9 EUR. If you want to make a return an amount of 12 EUR will be charged. This amount could also be charged in case of a non-approved complaint. If using our lifetime warranty the customer will be responsible for shipping fee of 9.9 EUR. Am I able to cancel my order? If you want to cancel your order, please contact our customer service via email as soon as possible with your order number. Can I add items to my order? Unfortunately, we cannot add items to your order once it has been placed. Instead, we recommend you to place a new order. Where is my order confirmation? Once your order has been placed you will receive an order confirmation to your email address. If you can’t find it there, we recommend you to check your junk mail. When do I get my shipping confirmation? When your order has been shipped from our warehouse, you will receive a shipping confirmation sent to your email address. A tracking link is provided in the email which will become active within 24 hours. How old do I need to be in order to make a purchase? You must be 18+ years of age to make a purchase on our website. Why does not my discount code work? If your discount code does not work, it may be due to several reasons: – The expiration date has passed – Your discount code only applies to standard prices – Your discount code has already been used Our bottles Can I put my bottle in the freezer? Do not place the bottle in the freezer. Since the bottle is insulated, it will not be colder. Put ice in instead. Can I use my bottle for other drinks than water? Yes absolutely! When using the bottle for fizzy drinks, carbonated water or hot liquid, please be careful when opening the bottle. Does the bottle fit cup holders? Yes, it will fit perfectly. Why does the bottle have a bottom pad? Our silicone bottom pad will prevent scratches on any surface. It also prevents sounds when you put your bottle down on a table or other surfaces. How do I clean my bottle? We recommend washing your bottle daily, especially if it has been used for other liquids than water. For deeper cleaning, mix water and baking soda to a paste and clean with. If you want to sterilize the bottle, do not boil the lid for more than 10 minutes as it may deform. Can I put my bottle in the dishwasher? The bottle is dishwasher safe up to 50 °C but the lid is more sensitive over time. Make sure to wash the bottle in low heat program if using a dishwasher, but to wash the lid by hand. What’s the benefits of using a reusable water bottle? By using a reusable water bottle, we decrease the use of single-use plastic bottles, that saves our oceans and environment. And we get hydrated too. How long will the bottle keep the fluid hot or cold? Liquids stay cold for 24 hours or hot for 12 hours. But, can we ask you (kindly), not to use liquid hotter than 100 degrees Celsius (212 degrees Fahrenheit) since the cap is made from BPA-free Tritan, a ‘safe’ plastic with no known estrogenic or androgenic downsides. How do I clean my bottle? We recommend washing your bottle daily, especially if it has been used for any liquid other than water. A scrub of the interior, the mouthpiece, and the exterior will keep your bottle clean. The bottle is dishwasher safe up to 50 °C but the lid is more sensitive over time. Make sure to wash the bottle in low heat program if using a dishwasher, but to wash the lid by hand. When you’re not using your bottle, store it without the cap on so the inside stays dry. Can I microwave my glass bottle? Yes, the bottle can be put in the microwave but take off the cap before since the cap is not microwave safe. Can I put my glass bottle in the freezer? No, do not put you glass bottle in the freezer since the water will expand as it freezes and as a result your bottle can crack. Can I put fizzy drinks or carbonated water in my glass bottle? Yes, but when using carbonated drinks, please be careful when opening the lid so the liquid does not spill since the carbonic acid creates high pressure in the bottle. Please do not fill the bottle to the very top, leave some room for air. Can I have hot liquid like coffee in my glass bottle? Yes, the bottle can hold hot liquid up to 100 degrees, but please be careful since the bottle will be hot to hold. Please use your silicone sleeve as heat protection. What is borosilicate glass? Not all glass is created equal. The infinitely reusable, Bluewater borosilicate glass bottles are made mostly of silica, the same substance found in rock and sand. Highly durable, it has a higher heat resistance than other types of glass. Plus non-toxic borosilicate glass is safe and environmentally friendly, making it a better choice both for you and our planet. Payments Am I able to change my payment option after placing my order? Unfortunately, we will not be able to change your chosen payment option when the order has been placed. However, if we have the possibility to cancel your order you will be able to place a new order with the correct payment method. I don’t have a PayPal account, is it possible to pay by PayPal without one? Yes, you can pay without having a PayPal account. You can choose to enter your card details instead and confirm the payment as a PayPal guest. What happens if I decided to return an order? If you return items, we will refund the amount, except for the return fee of 12 EUR, to your PayPal account. If you have used PayPal as a guest, the amount will be refunded to your bank account. Returns I want to make a return, please help me. If you want to make a return, please contact our support at returns@bluewatergroup.com in order for us to provide you a return label. Fill out the return form that was provided in your package and choose the code that best explains the reason for your return and add the form with the item(s) in the original packaging. Attach the return label on the package and send it back to us. Once we have received your return, a confirmation email will be sent to you. A return fee of 12 EUR will be deducted from your refund. Who is responsible for the refund cost? A return fee of 12 EUR will be charged by the customer when making a refund. Have you received my return? Once we have received your return, you will receive an notification via email from us. When will I receive my refund? Once your returned order is registered and approved, it will usually take within 14 business days until the money is back on your account. For how long will the package remain on the delivery point? Your order will remain at the service point for 7 days from the date of arrival. After that your package will be returned to Bluewater and a fee of 30 EUR will be charged. How do I make a complaint? If you want to make a complaint, please contact our customer service with your order number, the cause of the problem and a picture of the defective item. If using our lifetime warranty the customer will be responsible for shipping fee of 9.9 EUR. How long is the return policy? You will always have 30 days to return your item(s) from the day you received the order. Please note that all items must be returned in original condition. If we receive the item/items has been changed in any way, Bluewater have the right to do a depreciation. Water purification & TDS What is TDS? The simplest way to discover how contaminated your water may be is to use a special meter that measures ‘Total Dissolved Solids’ (TDS) such as salts, minerals and other stuff that can be harmful, including metals and chemicals. The lower the TDS, the ‘purer’ your water may be. How does the TDS meter work? TDS is measured on a quantity scale, either in mg/liter or, more commonly, in parts per million (PPM). Simply put, if the TDS level is 1,000 mg/l or 1,000 PPM, it means that out of one-million parts of H20, 1,000 of those parts comprise something else. What TDS level should tap water be ideally? The lower the level, the better. TDS levels exceeding 1,000 mg/l is a general indication that the water is undrinkable. The U.S. Environmental Protection Agency (EPA) suggests a limit of 500 mg/l, however. Water registering a TDS level of 0 – 50 can be considered pretty good. How accurate are TDS readers? TDS meters are pretty accurate at showing the total dissolved solids in tap water, but they will not specify exactly what those solids are. To find out what is in your tap water you’d have to use a much more expensive system or send samples to a testing laboratory. How can I assure I get accurate TDS readings? Refer to your TDS device manual for detailed instructions and remember that TDS meters can vary. Shake: Always make sure to shake excess water off the meter before dipping it into a water sample, even if it’s the same water. Stir/tap: After dipping the meter in the water, always lightly tap it against the side and stir the meter to remove any lingering air bubbles or electrical charges. Positioning: When taking the reading, always make sure to hold the meter straight up without it touching the sides or bottom of the glass/beaker/cup. The probes should be suspended as close to the center of the water sample as possible. Time: The longer the meter is in the water, the more accurate the reading will be. Temperature: 25 degrees Celsius is the ideal temperature for conductivity readings, even if the meter has ATC. Rinse: If switching between very low and very high ppm water, always rinse the probes with distilled water to avoid any build-up. Does water temperature impact TDS readings? Conductivity of ions in water depends upon temperature. There are several factors that cause this effect, but a major one is simply that the ions naturally move around faster as they get warmer. When the same numbers of ions are moving faster, the apparent conductivity is increased. The relationship between conductivity and temperature is complicated and dependent on the solution being tested. Pure water responds fairly linearly with temperature, with its conductivity rising by 4.55% for every degree centigrade (2.5% per degree Fahrenheit). Sodium chloride solutions have a smaller change, about 2.12% per degree centigrade. Tap and other natural waters have many different ions in them, and such systems sometimes respond nonlinearly with temperature changes, but not typically to as great of an extent as does pure water. For this reason, nearly all conductivity meters simultaneously measure the conductivity and the temperature. What is acceptable drinking water? The EPA sets a maximum level 500 PPM, although we would say anything above 170 PPM can be considered as ‘hard’ and will not taste as pure as nature intended. What can a high TDS reading indicate? High levels of total dissolved solids (TDS) may reveal the possible presence of toxic substances such as lead, arsenic, nitrate and more nasty stuff. It can also lead to water tasting salty, bitter or metallic. Water containing high amounts of calcium and magnesium, for example, can discolor plates and glasses as well as cause damage to dishwashers, washing machines and coffee makers.To read more, please go to our page about water purification for dishwashers.